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updated 3-25-2020
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  • SERVICES AND PRICING
    • Pest Control
    • Mosquito Control
    • Termite Control
    • Other Services
  • Service Area
    • Austin Pest Control
    • Houston Pest Control
    • All Service Areas
  • Resources
    • Learning Center
  • Contact Us
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WE'RE HIRING!

join our exceptional team

Customer Retention Specialist

APPLY NOW!!

Overview
Responsibilities
Req Skills
Misc Info
Overview

Reliant Pest Management is a locally owned, pest control company located in North Houston. We are committed to delivering effective and environmentally conscious pest control services in a professional manner to Texas homeowners.

We are excited to grow our office staff and are now looking for a retention specialist / customer service representative who enjoys communicating with customers, resolving concerns and helping others in a team environment. Bilingual in English and Spanish preferred.

In this position, your responsibilities will be handling calls from customers regarding cancellation with an objective to save their business and maximize retention. You must have the ability to diffuse and deescalate difficult customers.

Responsibilities
  • Handles various incoming and outgoing customer concern focused phone calls
  • Resolves customer questions, complaints and inquiries in a professional, helpful manner
  • Demonstrating sound judgment, patience, and diplomacy in dealing with our customers
  • Following up with customers to gain honest feedback about our service experience
  • Professionally manages difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service.
Req Skills
  • Positive, problem-solving attitude
  • Negotiation skills to help navigate through escalated calls
  • Excellent oral and written communication skills
  • Ability to handle multiple tasks in a fast-paced environment while meeting expectations
  • Self-Driven, dependable, able to pay close attention to detail, and extremely organized
  • Ability to deal calmly and professionally with customer issues
  • Must have at a minimum two years of customer service experience
  • Must have experience dealing with escalated customer calls
Misc Info

Hours: 8a-5p M-F; 8a-12p Sat (1-2x’s/mo)

Job Type: Full-time

Pay: $12.00 – $14.00 per hour

Schedule: Day Shift

Bi-Lingual: Preferred

Customer Retention Specialist

Overview
Responsibilities
Req Skills
Misc Info
Overview

Reliant Pest Management is a locally owned, pest control company located in North Houston. We are committed to delivering effective and environmentally conscious pest control services in a professional manner to Texas homeowners.

We are excited to grow our office staff and are now looking for a retention specialist / customer service representative who enjoys communicating with customers, resolving concerns and helping others in a team environment. Bilingual in English and Spanish preferred.

In this position, your responsibilities will be handling calls from customers regarding cancellation with an objective to save their business and maximize retention. You must have the ability to diffuse and deescalate difficult customers.

Responsibilities
  • Handles various incoming and outgoing customer concern focused phone calls
  • Resolves customer questions, complaints and inquiries in a professional, helpful manner
  • Demonstrating sound judgment, patience, and diplomacy in dealing with our customers
  • Following up with customers to gain honest feedback about our service experience
  • Professionally manages difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service.
Req Skills
  • Positive, problem-solving attitude
  • Negotiation skills to help navigate through escalated calls
  • Excellent oral and written communication skills
  • Ability to handle multiple tasks in a fast-paced environment while meeting expectations
  • Self-Driven, dependable, able to pay close attention to detail, and extremely organized
  • Ability to deal calmly and professionally with customer issues
  • Must have at a minimum two years of customer service experience
  • Must have experience dealing with escalated customer calls
Misc Info

Hours: 8a-5p M-F; 8a-12p Sat (1-2x’s/mo)

Job Type: Full-time

Pay: $12.00 – $14.00 per hour

Schedule: Day Shift

Bi-Lingual: Preferred

APPLY NOW!!

Pests Don’t Stand a Chance With Reliant Pest Management

  • Give Us a Call Today at (888) 912-5747!

Pests Don’t Stand a Chance With Reliant Pest Management!

  • (888) 912-5747

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Austin

  • 15515 Ullman Dr
    Austin, TX 78734
  • (512) 275-6223
  • [email protected]

Houston

  • 421 Chestnut Business Park Dr
    Tomball, TX 77375
  • (281) 741-8830
  • [email protected]

San Antonio

  • 15515 Ullman Dr
    Austin, TX 78734
  • (210) 721-6424
  • [email protected]
Reliant Pest Management BBB Business Review

Quick Links

  • Manage Account​
  • Services & Pricing​
  • Service Areas​
  • Get A Quote​
  • Resources​
  • Contact Us​
  • Employees
  • Privacy Policy
Reliant Pest Management BBB Business Review
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© Reliant Pest Management, LLC 2008-2023
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AUSTIN

  • 900 SHELBY LN #9, AUSTIN, TX 78734
  • [email protected]
  • 512.275.6223
  • 900 SHELBY LN #9, AUSTIN, TX 78734
  • 512.275.6223
  • [email protected]

HOUSTON

  • 421 CHESTNUT BUSINESS PARK DR
    TOMBALL, TX 77375
  • [email protected]
  • 281.741.8830
  • 421 CHESTNUT BUSINESS PARK DR, TOMBALL, TX 77375
  • 281.741.8830
  • [email protected]

SAN ANTONIO

  • 900 SHELBY LN #9, AUSTIN, TX 78734
  • [email protected]
  • 210.721.6424
  • 900 SHELBY LN #9, AUSTIN, TX 78734
  • 210.721.6424
  • [email protected]