A great pest control company provides customer service representatives that will take time to listen to all of your concerns and addresses them kindly and honestly. If you are having issues with the service, a great company will not be defensive and argumentative but rather work together with you for a solution and strive to prevent future issues. Calling for specific pest issues? A great representative will gather all the information they can from you and treat your issue as seriously as you do.
When a pest control technician shows up to service your home, you should expect a high amount of professionalism and comfort. If the technician drives up to your home in a filthy truck, wearing a dirty and unkempt uniform, you can absolutely expect that the service will be given with little care and attention to your needs. You should expect a friendly, respectful technician who is dedicated to caring for your home and representing the company in the best way possible by giving you a professional service experience!
The truth is, most pest control companies use the exact same, or at least very similar, techniques and products to prevent pests from getting into your home. There is more to choosing a pest control company than knowing what sprays and products go into a service. A company that develops passionate and knowledgeable employees who can problem solve and work together to provide you with the best service possible is the key to any successful pest control strategy.
In the business of pest control, you don’t want a Yes-Man! When you say “Help! I saw a cockroach inside!” Rather than a technician say “Ok, I’ll spray the whole house…” (which is what you would expect him to do) you want him to ask intelligent questions to figure out what species of roach he’s dealing with and in what area of the home he needs to focus on? Pest control is a strategy that requires critical thinking and investment on the part of the service technician. Different pest species display different behavioral patterns and are best eliminated in a wide variety of ways. A great pest control company will train their employees to correctly address pest issues and help you by explaining why one course of action is best over another. You should expect someone to work for you as they use the best approach possible to help to eliminate your pest issues.
This is one of the greatest tests of a great pest control company. Is it helpful? When a company goes above and beyond to help you find resources for solutions to your issues, it’s incredible! You know a company really cares about YOU when they are willing to do whatever they can to make sure that you, and your needs, are taken care of whether or not they are the ones that get your business! A great pest control company is not concerned about providing satisfactory service, but rather developing customer loyalty out of their genuine desire to serve you and your family!
I hope that is helpful to you on your search. Keep an eye out for those 5 things and you will be very happy down the road!