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Our response to covid-19
updated 3-25-2020
Our response to covid-19
updated 3-25-2020
Our response to covid-19
updated 3-25-2020
  • SERVICES AND PRICING
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our response to

COVID-19

Update as of March 25th, 2020

PEST CONTROL INCLUDED AS AN ESSENTIAL BUSINESS DURING STAY-AT-HOME ORDERS

At Reliant Pest Management we are committed to doing our part in reducing the potential spread of COVID-19. While we are optimistic that our communities will successfully navigate through this challenge, we want to do our part!

We have paid close attention as local and federal governments have issued directions and orders as they seek to enable us to successfully handle the threat of COVID-19. We are grateful that in all of our service areas “exterminators” have been included as an essential business which enables us to continue to provide services for your home. In order to do that while taking responsibility for the well-being of our employees and our customers we will be following temporary changes to our policies and procedures as outlined in the March 16th, 2020 Update below:

DOCUMENTATION OF Pest Control as Essential BUSINESS

  • Austin
  • Houston
  • San Antonio
  • Federal

Update as of March 16th, 2020​

TEMPORARY UPDATED POLICIES

At Reliant Pest Management we are committed to doing our part in reducing the potential spread of COVID-19.  While we are optimistic that our communities will successfully navigate through this challenge, we want to do our part!  One of our core values as a company is a sense of responsibility; when it comes to COVID-19 we are proactively taking responsibility for the well-being of our employees and our customers.  We’ve made some temporary changes to our policies and procedures to accomplish this goal. While we will continue to monitor this ever-evolving situation and make changes as warranted, our temporary updated policies are outlined here:

Protect

We are committed to continuing to offer our services to our customers.  As has always been the case, the aim of our service is to apply an effective, multi-product barrier on the exterior of your home.  We will continue to do this as we have always done. You can expect your home to remain pest-free!

Interior

The interior treatment of a home will only be done when material pest activity is prevalent.  If a service technician does need to provide interior treatment, he will wear protective gloves and a mask.

Distance

The service technicians will practice “social distancing” when interacting with customers. The CDC has defined “close contact” with another individual as a distance of 6 feet.  Our policy is that service technicians should remain 10 feet away from customers at all times. This would clearly preclude shaking hands, collecting signatures on service tickets, or any other physical interaction.

Door

Upon arrival at the service location, technicians will knock on or ring the doorbell with a fresh set of gloves and step back to announce their arrival on your property. Additionally, customers can expect that our service technician will call them upon completion of the service in the event that the customer is not home rather than leave our standard completion door hanger.

Payment

Our technicians will no longer accept cash or check payments in the field. We encourage our customers to pay online at https://myaccount.reliantpest.com, send a payment through the mail, or call us at our local branch and one of our representatives will be happy to assist you. Additionally, your technician is able to accept credit payments in the field while following our “social distancing” guidelines.

CDC

We will follow the CDC guidelines for encouraging sick employees to stay home.  Those guidelines can be found at the following link: CDC – Employer Guide to COVID-19.

IF YOU HAVE ANY QUESTIONS OR CONCERNS

PLEASE DO NOT HESITATE TO GET IN TOUCH WITH US!

CONTACT US

Pests Don’t Stand a Chance With Reliant Pest Management

  • Give Us a Call Today at (888) 912-5747!

Pests Don’t Stand a Chance With Reliant Pest Management!

  • (888) 912-5747

Quick Links

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Austin

  • 900 Shelby Ln #9
    Austin, TX 78745
  • (512) 275-6223
  • atxinfo@reliantpest.com

Houston

  • 421 Chestnut Business Park Dr
    Tomball, TX 77375
  • (281) 741-8830
  • info@reliantpest.com

San Antonio

  • 900 Shelby Ln #9
    Austin, TX 78745
  • (210) 721-6424
  • sainfo@reliantpest.com
Reliant Pest Management BBB Business Review

Quick Links

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AUSTIN

  • 900 SHELBY LN #9, AUSTIN, TX 78745
  • atxinfo@reliantpest.com
  • 512.275.6223
  • 900 SHELBY LN #9, AUSTIN, TX 78745
  • 512.275.6223
  • atxinfo@reliantpest.com

HOUSTON

  • 421 CHESTNUT BUSINESS PARK DR
    TOMBALL, TX 77375
  • info@reliantpest.com
  • 281.741.8830
  • 421 CHESTNUT BUSINESS PARK DR, TOMBALL, TX 77375
  • 281.741.8830
  • info@reliantpest.com

SAN ANTONIO

  • 900 SHELBY LN #9, AUSTIN, TX 78745
  • sainfo@reliantpest.com
  • 210.721.6424
  • 900 SHELBY LN #9, AUSTIN, TX 78745
  • 210.721.6424
  • sainfo@reliantpest.com