At Reliant Pest Management we are committed to doing our part in reducing the potential spread of COVID-19. While we are optimistic that our communities will successfully navigate through this challenge, we want to do our part!
We have paid close attention as local and federal governments have issued directions and orders as they seek to enable us to successfully handle the threat of COVID-19. We are grateful that in all of our service areas “exterminators” have been included as an essential business which enables us to continue to provide services for your home. In order to do that while taking responsibility for the well-being of our employees and our customers we will be following temporary changes to our policies and procedures as outlined in the March 16th, 2020 Update below:
At Reliant Pest Management we are committed to doing our part in reducing the potential spread of COVID-19. While we are optimistic that our communities will successfully navigate through this challenge, we want to do our part! One of our core values as a company is a sense of responsibility; when it comes to COVID-19 we are proactively taking responsibility for the well-being of our employees and our customers. We’ve made some temporary changes to our policies and procedures to accomplish this goal. While we will continue to monitor this ever-evolving situation and make changes as warranted, our temporary updated policies are outlined here:
We are committed to continuing to offer our services to our customers. As has always been the case, the aim of our service is to apply an effective, multi-product barrier on the exterior of your home. We will continue to do this as we have always done. You can expect your home to remain pest-free!
The interior treatment of a home will only be done when material pest activity is prevalent. If a service technician does need to provide interior treatment, he will wear protective gloves and a mask.
The service technicians will practice “social distancing” when interacting with customers. The CDC has defined “close contact” with another individual as a distance of 6 feet. Our policy is that service technicians should remain 10 feet away from customers at all times. This would clearly preclude shaking hands, collecting signatures on service tickets, or any other physical interaction.
Upon arrival at the service location, technicians will knock on or ring the doorbell with a fresh set of gloves and step back to announce their arrival on your property. Additionally, customers can expect that our service technician will call them upon completion of the service in the event that the customer is not home rather than leave our standard completion door hanger.
